Shipping policy

Shipping & Fulfillment Policy

Last updated: 10/5/2026

Most Charley the Plumber merchandise is made to order and fulfilled by third-party print-on-demand and dropshipping partners. These fulfillment partners manufacture, package, and ship products directly to customers on our behalf.

By placing an order, you acknowledge that your order information may be provided to our fulfillment and shipping partners as necessary to produce and deliver your merchandise.

Order Processing

Because most products are made specifically after an order is placed, there is a production period before shipment.

Production times vary depending on the product, order volume, fulfillment facility, and availability of materials.

Once an order has been submitted to our fulfillment partner, we may be unable to make changes to the product, size, color, quantity, or shipping address.

Shipping

Shipping rates and available delivery methods are displayed at checkout.

Shipping times shown during checkout are estimates only. They are not guaranteed delivery dates.

Your order may be shipped directly from one of our third-party fulfillment facilities rather than from a Charley the Plumber location.

Multiple Packages

Different products may be manufactured or stored at different fulfillment facilities.

As a result, an order containing multiple items may:

Ship in separate packages
Arrive on different days
Have multiple tracking numbers
Ship from different locations

This is normal and does not necessarily mean any part of your order is missing.

Tracking

When tracking information is available, you will receive a shipping confirmation email after your order has been shipped.

Tracking information may take additional time to update after a shipping label is created.

Shipping Delays

Because orders are produced and shipped by third-party fulfillment providers and shipping carriers, some delivery circumstances are outside our direct control.

Possible delays may include:

Production delays
Carrier delays
Severe weather
Holiday shipping volume
Inventory shortages
Incorrect or incomplete addresses
Customs processing
Other circumstances outside our reasonable control

We will make reasonable efforts to assist with shipping issues, but we cannot guarantee delivery by a specific date.

Incorrect Addresses

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please review your address carefully before checkout.

If an incorrect address is provided and the order has already entered production or shipment, we may not be able to modify it.

Orders returned because of an incorrect, incomplete, or undeliverable address may require the customer to pay additional shipping charges before the item can be shipped again.

Lost Packages

If tracking indicates that your package may be lost, please contact us at [EMAIL ADDRESS] with your order number.

We will work with the fulfillment partner and shipping carrier to investigate the shipment.

Packages marked as delivered by the carrier but subsequently lost or stolen may not automatically qualify for replacement or refund. We will review these situations individually and assist when reasonably possible.

Damaged, Defective, or Incorrect Merchandise

If you receive an item that is:

Damaged
Defective
Misprinted
Incorrect
Significantly different from what was ordered

Include your order number and clear photos showing the problem.

Depending on the circumstances, our fulfillment partner may provide a replacement or we may issue an appropriate refund.

Returns

Do not send merchandise directly back to the address shown on the shipping package unless we specifically instruct you to do so.

The return address shown on a package may belong to one of our third-party fulfillment providers and may not be able to process unauthorized returns.

Because most merchandise is made to order, returns and exchanges for incorrect sizing, change of mind, or ordering the wrong color or product are generally not accepted.

Please review our Return & Refund Policy for complete details.

International Orders

When international shipping is offered, the customer is responsible for any applicable:

Customs duties
Import taxes
Brokerage charges
Government fees

These charges are not controlled by Charley the Plumber or our fulfillment providers.

International shipments may also experience additional delays due to customs processing.

Third-Party Fulfillment

Charley the Plumber works with independent third-party companies to manufacture, fulfill, and deliver merchandise.

While we select fulfillment partners with the goal of providing reliable products and service, those partners operate independently and control certain portions of production, packaging, shipping, and carrier selection.

We remain your point of contact for issues concerning your Charley the Plumber order.

Contact Us

For questions regarding an order or shipment, contact:

Charley the Plumber Merch
Email: Plumbercharley@gmail.com